Terms of Service

Sendscape is a transactional email service operated by Digital Scape ("Sendscape", "we", "us"). By creating an account or using the service, you agree to these Terms of Service, including the Acceptable Use Policy in section 4. If you do not agree, do not use the service.

Sendscape lets you send transactional email through an HTTP API or an SMTP relay from domains you have verified with us. Email is delivered through Amazon Web Services (Amazon SES) infrastructure located in Singapore. The service is currently in beta.

• Provide accurate account information and keep it up to date.
• Keep your API keys, SMTP credentials, and password secret. Anything sent using your credentials is your responsibility.
• You may only send from domains you own or are authorized to use, verified through the dashboard.

Sendscape is for transactional and legitimately requested email. Every recipient you email through Sendscape must have opted in to receive email from you or have an existing relationship with you that makes the email expected. You are responsible for obtaining and being able to demonstrate that consent.

This applies equally to contacts you add or import for Broadcasts. You must be able to show how and when each contact agreed to hear from you. Every broadcast carries an unsubscribe link and the one-click unsubscribe header that major mailbox providers require, and you must not remove, disable, or obscure them.

You must not use Sendscape to send:

• Unsolicited bulk email (spam) of any kind.
• Email to purchased, rented, scraped, or third-party lists.
• Phishing, malware, or content that impersonates another person or organization.
• Content that is illegal in Malaysia or in the recipient’s jurisdiction.
• Email with misleading headers, subject lines, or sender identity.

You must also:

• Honor unsubscribe and opt-out requests promptly.
• Keep your bounce and complaint rates within the thresholds we communicate. Sustained high bounce or complaint rates are a breach of these terms.

We set sending quotas per account and may change them. To protect deliverability for all customers and to comply with our upstream provider's policies, we monitor sending metrics such as bounce and complaint rates, and we may pause or suspend your sending at our sole discretion, with or without prior notice. Where practical, we will tell you why and what is needed to restore sending. Sending described as unlimited on a paid plan is subject to the fair use provision in section 6.

Sendscape has two products, billed separately. Transactional email is priced by the number of emails you send. Marketing email is priced by the number of contacts you store. Each has a free tier and paid tiers. Current prices, allowances and limits are shown on our pricing page and in your dashboard. All amounts are in Malaysian Ringgit (MYR), and any tax we are required to charge is shown separately on your invoice.

Paid plans run for one month at a time and do not renew automatically by card. We do not store your card details and we do not take recurring card payments. We send reminders before a plan expires. If it is not renewed, it continues through a short grace period shown in your dashboard and then returns to the free tier. Returning to the free tier never deletes your data, but free-tier limits apply again, which may stop sending until you renew or reduce your usage.

Where a paid marketing plan describes sending as unlimited, that means you may email the contacts your plan allows as often as ordinary marketing practice requires. It is not a general-purpose relay. It does not cover volumes far out of proportion to the number of contacts you store, or use that puts at risk the sending reputation shared by all of our customers. Where your usage sits well outside normal patterns for your plan, we may contact you, ask you to move to a more suitable plan, or apply limits under section 5. We will give you notice where that is practical.

Credits are a prepaid balance you can buy in advance and spend on Sendscape services. One credit is one Ringgit.

• Credits are not money, not a deposit, and not a stored-value or e-money product. They can only be spent on Sendscape services.
• Credits are non-refundable. They cannot be withdrawn, transferred to another account, exchanged for cash, or paid out to you in any form.
• If you close your account, any unused credits are forfeited. Spend them, or contact us, before you close it.
• Auto-renew is off unless you switch it on. When it is on, we take the plan price from your credits as each plan falls due. If your balance is short, the reminders and grace period above apply instead.
• Extra transactional email beyond your monthly allowance is off unless you switch it on. When it is on, we sell it in blocks at the price shown in your dashboard, taken from your credits, and only once your monthly allowance is used. Daily sending limits are never extended this way.

Plan fees pay for the period they cover and are not refunded in whole or in part, including where you upgrade part-way through a period or stop using the service. An upgrade starts a new period rather than being pro-rated. We issue an invoice for every payment, which you can download from your dashboard.

The service is provided "as is" and "as available", without warranties of any kind. We do not guarantee uptime, delivery times, or inbox placement. Email delivery depends on third parties (including mailbox providers and our upstream infrastructure) that we do not control.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the service is limited to the fees you paid us in the three months before the claim arose, or RM100 if you have paid no fees. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

You will indemnify and hold Digital Scape harmless from claims, damages, and costs (including reasonable legal fees) arising from the content you send, the recipients you send to, or your breach of these terms, including the Acceptable Use Policy.

You may stop using the service and close your account at any time. We may suspend or terminate your account for breach of these terms. On termination, your API keys and SMTP credentials stop working; we handle your data as described in the Privacy Policy.

We may update these terms from time to time. Continued use of the service after an update means you accept the new terms. For material changes we will notify you by email or through the dashboard.

Joining the affiliate program is optional and free. These terms apply in addition to the rest of this agreement. The current commission rate, earning window, attribution window, clearing period and minimum payout are shown on the affiliate page and in your dashboard; the figures that applied when a referral signed up are the ones that govern it.

• Eligibility: one affiliate account per person or business. You must have a Sendscape account and accept these terms to take part.
• Attribution: we credit you for a new account created within the stated attribution window of a click on your link. Once an account is credited to you it stays credited to you, and a later link from another affiliate cannot take it.
• What earns commission: payments for transactional and marketing plans made by accounts credited to you, during the stated earning window. Buying credits does not itself earn commission; a plan later paid for with those credits does, so a payment is never counted twice. Free accounts earn nothing until they pay.
• Self-referral: you may not earn commission on your own accounts, on accounts for a business you control, or through arrangements designed to look like independent sign-ups. Doing so voids the commission and may end your participation.
• Clearing and payout: commission clears after the stated clearing period, which covers refunds and chargebacks. Once your cleared balance reaches the minimum you may request a payout. Payouts are made manually by bank transfer or PayPal, and we may ask for verification details before paying.
• Reversals: commission on a payment that is refunded or charged back is reversed. If it has already been paid to you, we may deduct the amount from future commission.
• Prohibited promotion: no bidding on Sendscape brand keywords, no coupon or deal listings, no spam (sent through Sendscape or anywhere else), no impersonating Sendscape, and no misleading claims about our pricing, features or deliverability.
• Suspension: we may withhold payment, void commission and end your participation for breach of these terms or where we reasonably suspect fraud.
• Changes: we may change the commission rate, earning window, clearing period or minimum payout. Changes apply to referrals attributed after the change; commission already earned is not affected.
• Tax: commission is gross income paid to you. You are responsible for declaring and paying any tax due on it.

These terms are governed by the laws of Malaysia. Questions? Contact us at support@sendscape.ai.